Returns & Refunds
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Return eligibility and the return window.
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Excluded products or final-sale items.
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Condition and packaging requirements.
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Who pays return shipping.
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Refund timing and refund method.
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Exchanges and replacements.
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Damaged, defective, incorrect, or missing items.
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Cancellation requests before and after dispatch.
1. Return Eligibility & Return Window
We accept returns within 7 days of the delivery date.
To be eligible, the item must be unused, in its original condition, and in the original packaging with all tags attached.
2. Excluded Products / Final-Sale Items
The following items cannot be returned for hygiene and safety reasons:
Lingerie, underwear, and intimate apparel
Earrings and other body-piercing jewellery
Personalized or custom-made products
Items marked as “Final Sale”
3. Condition & Packaging Requirements
Returned items must be:
Unworn, unwashed, and unused
In the original packaging with all tags, labels, and accessories
Free from damage, stains, odours, or alterations
Items that do not meet these conditions will not be accepted for return.
4. Who Pays Return Shipping
Customer pays return shipping for change-of-mind returns.
We pay return shipping if the item is damaged, defective, incorrect, or missing.
5. Refund Timing & Refund Method
Once we receive and inspect the returned item:
Refunds are processed within 5–7 business days
The refund will be issued to the original payment method
Please allow additional time for your bank to reflect the refund
6. Exchanges & Replacements
We currently offer replacements only for damaged, defective, or incorrect items (subject to stock availability).
We do not offer size or colour exchanges at this time. If you need a different size or colour, please return the item for a refund and place a new order.
7. Damaged, Defective, Incorrect, or Missing Items
If you receive a damaged, defective, incorrect, or missing item:
Contact us within 48 hours of delivery
Provide clear photos of the issue and the packaging
We will arrange a free return or replacement at no cost to you
8. Cancellation Requests
Before dispatch: You may cancel your order for a full refund by contacting us as soon as possible.
After dispatch: Once the order has been shipped, it cannot be cancelled. You may return the item after delivery according to our return policy.